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Always Discreet Packaging & Shipping
Your purchase will be discreetly packaged and shipped in a plain brown box, or padded envelope to ensure your privacy. Our return address will appear as "Northern Pride Collections or Shipping Department." The contents of the package are NEVER mentioned on the exterior package. Rest assured no one will suspect what pleasures await.
Orders received Mon-Fri by 5 pm EST, will be shipped out within 1-2 business days (business days are Mon-Fri). Orders received on Sat or Sun before 5 pm EST, will be shipped out Mon or Tues.
If an item on your order is out of stock, we will ship out the in-stock items and notify you by e-mail or phone of the expected date of the out of stock item. Pre-order products are indicated on the product page and ship as soon as we receive stock.
We ship Monday through Friday, excluding the following major holidays; New Year's Eve, New Year's Day, Day After New Years, Martin Luther King, Jr. Birthday, Washington's Birthday (President's Day), Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, and the Day after Christmas.
Methods of Shipping
All our products are shipped via United States Postal Service (USPS), United Parcel Service (UPS) or Federal Express, ensuring delivery within 2-7 days of shipment within the United States. Expedited shipping options are also available for an additional fee. Our products ship from various states within the United States depending on the items ordered.
We ship to addresses within the United States and Canada.
International Orders: We cannot take responsibility for any import duties imposed by your own country. We have no control over these charges and cannot predict what they will be.
We offer FREE Standard Ground First Class shipping on all orders within the United States over $30.
|UNDER $30: Standard First Class - 2-7 business days||$ 3.50|
|OVER $30: Standard First Class - 2-7 business days||FREE|
|Priority Mail - 2 to 3 Day business day||$ 15|
|Priority Mail Express - Overnight Next Day Delivery (most locations)||$ 35|
|Standard First Class International - 7 to 21 days||$25|
Express Shipping Options within the United States
You may choose to have your order shipped Priority Mail 2-3 Day, or Express Overnight for an additional charge. We strive to ship all express orders within 1 business day. Orders placed by 1 pm Eastern Standard Time (EST) Monday through Friday are often processed on the same business day and scheduled for shipping. For orders placed after this time they will be shipped the next business day. The package should arrive in three to two business days, or one business day, respectively, beginning with the first business day after your order is shipped. Saturday and Sunday are not counted as business days. Some shipments to remote locations may require additional time in transit. Enchanted Man is not responsible for delays by the shipping courier due to inclement weather, natural disaster, or catastrophe, and all shipments are subject to the applicable shipping carrier's own shipping policies.
For most packages valued under $500, a signature will not be required upon delivery. However, the courrier reserves the right to require a signature or not require a signature at the time of delivery regardless of their standard service policies.
To insure the safety of your package, a signature is required on all shipments valued over $500. Please have a designated recipient on-site to sign for the delivery.
WAIVER OF SIGNATURE - You may choose to Waive the Signature for Delivery by requesting your package be left without a signature in the comments field when placing your order. Please be advised, a waiver of signature will void any claims for loss of the package.
Tracking Your Package:
All packages shipped within the United States are shipped with tracking and delivery confirmation. Once your package(s) has shipped we will email you a tracking number. Your package(s) can then be easily tracked via the US Postal Service website at United States Postal Service (USPS) Tracking page. Occasionally, we may ship your package via United Parcel Service or Federal Express. International packages maybe limited to tracking within the United States only.
Order Returned Due To Undeliverable Address, Failure To Pay Customs Or Pick Up
If we made an error in printing your shipping address, we will reship the order to you with no further cost to you. If you have provided us with the wrong shipping address or one that is not deliverable by our normal shipping carrier or you refuse to pay customs fees or arrange to pick up your package and it is returned to us, we will require you to pay to have your order reshipped once we receive it back in addition to any shipping charges we incur from your failure to ensure your package arrives to its destination after we have shipped it.
We require a deliverable postal address. If you give us an address that our mail carrier can not deliver to, you will be responsible for us reshipping your order once we receive it back.
If your order is returned to us or unclaimed and it is no fault of our own, we will issue you a store credit for the purchase price of the products, less a 30% re-stocking fee and minus shipping charges as we would have already paid those by having shipped it the first time.
If you have any questions regarding shipping rates or options, please email us at sales@EnchantedMan.com.